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In Memory of Jacques "Jack" Berlin
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Windows Update Problem Today
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July 08, 2008, 10:24:24 pm
There was a problem with today's updates for anybody using ZoneAlarm . The update would cause you to lose your internet connection (it happened to me. I had to uninstall the updates to restore my connection). More info from the ZoneAlarm forum:
http://forum.zonelabs.org/zonelabs/board/message?board.id=cfg&message.id=52725

Jerry

Modified because of wrong link
« Last Edit: July 09, 2008, 04:50:50 pm by jheart »

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July 09, 2008, 11:42:16 pm
#1


* July 10, 2008, 07:59:52 am
#2
Here is a bit more information and fix for this problem:

For the many COMSOC members & visitors who use ZoneAlarm or ZoneAlarmPro as their firewall, please note -

Microsoft Windows Update KB951748, which addresses a vulnerability concerning dns 'poisoning', causes ZoneAlarm to deny Internet access for those users who have their Internet Zone Security set to "High" (which is the default for the Internet Zone).

Workarounds:
1) Temporarily disable ZoneAlarm, but ensure that the Windows Firewall is enabled & running.
2) Temporarily set the Internet Zone Security to "Medium" (in ZoneAlarm).
3) Uninstall Windows Update KB951748 (if you don't see it in Add/Remove Programs, place a checkmark in the box "show updates"). You can have Windows Update "hide" that update until after a patch from ZoneAlarm has been released.
4) Uninstall ZoneAlarm, but enable the Windows Firewall - or install another well-rated firewall -- at least until ZoneAlarm offers a patch.


ZoneAlarm is aware of the issue, and is working on a fix: http://forums.zonealarm.org/zonelabs...ssage.id=18667

ZoneAlarm's suggestion is to uninstall the Windows Update until ZA has had time to release a patch.

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July 10, 2008, 09:08:08 pm
#3
ZoneAlarm has new versions that you can download that are unaffected by the problem. I tried the new version of ZoneAlarm and reinstalled the update and experienced no more problems.

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

Jerry

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